Terms & conditions
This website is operated by P&S Essential Oils Ireland Ltd. (referred to as “Essential Oils Ireland / essential-oils.ie / we / our / us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any reservations you make (“use/using”) is subject to our terms and conditions below, which includes any other important hyper-linked sections. Please:
read through these terms and conditions carefully before using this website
print a copy for future reference.
1.1 Essential Oils Ireland reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website of Essential Oils Ireland (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
1.3 When you use certain Essential Oils Ireland services, please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
2. Order process
2.1 All orders that you place on this website will be subject to acceptance of these terms and conditions.
2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Essential Oils Ireland.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns Policy).
2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
3.1 This website is for delivery of products to customers the Republic of Ireland and the European Union. Overseas shipping on request – please get in touch with us before placing an order.
3.2 Delivery charges and estimated timescales are specified in the Delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Essential Oils Ireland shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Acts 1988 and 2003.
4.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.4 Payment can be made by any method accepted by Essential Oils Ireland.
4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.6 All prices are shown in € / euro and include VAT at the applicable current rates but exclude delivery charges.
5. Returns, Cancellations and Substitutions
5.1 We offer a 14-day money back guarantee, please refer to Returns and refunds. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section.
5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 14-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
7. Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to Section 7.1 above, Essential Oils Ireland will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website essential-oils.ie will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and essential-oils.ie accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
7.4 Subject to Section 7.1 above, essential-oils.ie will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
loss of goodwill or reputation; or
special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
7.5 Notwithstanding the above, subject to Section 7.1 essential-oils.ie’s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of Ireland and any dispute between us will be resolved exclusively in the courts of Ireland . English is the only language offered for the conclusion of the contract.
8.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
8.3 essential-oils.ie shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
8.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by essential-oils.ie.
8.6 essential-oils.ie reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party.
8.9 No delay or failure by essential-oils.ie to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of essential-oils.ie.
8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and essential-oils.ie relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and essential-oils.ie for your use of this website.
The essential-oils.ie website is operated by
P&S Essential Oils Ireland Ltd
FAO Peter Schneider
Registered in Ireland with Company Registration Number 640107
Peter Schneider, MBA: Managing Director
Sara Schneider-Medwed: Managing Director
Tel.: +353 (0)89-4373806
Registered Number (BRN): 640107
We recommend you print out a copy of these terms and conditions for future reference.
Any questions or complaints about these Terms and Conditions or any product purchased using the essential-oils.ie website, may be directed to Customer Services in writing to Essential Oils Ireland, FAO Peter Schneider, The Thatch, Carrownakib, Headford, Co. Galway or see the Contact section for more information and full contact details.
Shipping and Payment Options
Accepted Methods of Payment
Credit Card, PayPal
Credit Card and Paypal Charges
Your credit card or Paypal Account will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card or Paypal Account will be refunded.
All orders are processed within 48 hours Monday – Friday 8am – 5pm. The warehouses are located in the UK and Netherlands, and orders are shipped registered and insured via carrier DPD. Standard delivery time is 3 – 5 business days, however it may happen that it takes 5 – 10 business days in busy times.
The orders are delivered by DPD or by An Post
DPD usually does provide a tracking number. We can send it to you upon request.
The rate charged for the shipping of your order is 8.61 EUR (excl. VAT) and 10.59 EUR (incl. VAT). Please note we just pass on the shipping fee that we pay.
Essential Oils Ireland (Essential-Oils.ie) is a privately owned website and Business in Ireland.
The purpose of this statement is to set out how we may use personal information that we may obtain about you. By using this Essential-Oils.ie web site generally you agree to this use.
Use of your Personal Information
1. When you use this site some of our services may require further details. This may require further information in order for us to contact you, e.g. when your goods are ready to be shipped, or when we do a promotion (e.g. 10% Christmas promotion)
2. We may use information that you provide or that is obtained by us:
(a) to administer our website services;
(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.
We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We would like to keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) together with those of other companies and organisations, by any of the following methods:
- telephone (including automated calls)
- SMS text message and other electronic messages such as picture messaging
(including products and services of other companies and organisations) which we consider may be of interest to you. If you do not wish to receive information about such products and services, please tick the opt-out box provided when we collect your details.
(c) to administer any prize draws or competitions you may enter.
3. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
Disclosure of Your Information
4. We may give information about you to the following, who may use it for the same purposes as set out above:
(a) to other companies, e.g. our own suppliers
(b) to employees and agents of Essential-Oils.ie to administer any products and services provided to you by Essential-Oils.ie now or in the future;
(c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
(d) to other organisations for the administration of prize draws or competitions.
(e) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
(f) if we have a duty to do so or if the law allows us to do so.
5. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable Irish data protection legislation.
8. We are required to provide you with clear and comprehensive information about the cookies which we use on the site and to obtain your consent to the use of the cookies. In order to comply with these requirements we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer.
10. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
11. You have the right to access personal data (as defined in the Data Protection Acts 1988 and 2003) that we keep about you, upon receipt of a written request and payment of a small fee. Requests should be directed to the address below. If you are concerned that any of the information we hold on you is incorrect, please contact us (see details below).
12. Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
How can I get my name removed from the Essential-Oils.ie mailing list?
If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.
For further information on using the website, please read our Terms and conditions.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must contact us first to confirm, and return the item within 14 days of your purchase. Please note that once the products are opened, we cannot take them back.
1. Please email email@example.com to inform us about the return and to request a refund for the essential oils
2. Mail your returned essential oils, essential oils blends or any other product to:
Essential Oils Ireland
FAO: Peter Schneider
Some items can not be returned if they are opened (e.g. essential oils, essential oils blends, beauty and skin care products,…)
Merchandise that has been used or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.